Privacy Policy

Effective Date: 05/20/2025

 we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or communicate with us.

1. Who We Are

We are an independent printer repair and maintenance service provider, offering remote and on-site assistance for a wide range of printer-related issues. We are not affiliated with any printer manufacturer or brand.

2. Information We Collect

We may collect the following information when you interact with our website or services:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Physical address (if provided for onsite visits)

  • Details related to your printer issue (brand, model, error message, etc.)

b. Technical Information

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Website usage data (pages visited, time spent, referral links)

c. Cookies and Tracking Technologies

We may use cookies, pixels, and other tracking technologies to:

  • Improve website performance

  • Understand user behavior

  • Provide a customized experience

You can disable cookies through your browser settings at any time.

3. How We Use Your Information

We use your data to:

  • Respond to inquiries and provide requested services

  • Schedule and deliver printer repair or maintenance support

  • Send service-related communications

  • Improve the performance and content of our website

  • Maintain internal records and service history

  • Comply with legal or regulatory requirements

We do not sell, rent, or trade your information to third parties for marketing.

4. Legal Basis for Processing (for EU/UK users)

If you are located in the EU or UK, we process your information under one or more of the following legal bases:

  • Your consent

  • To fulfill a service or contract

  • To comply with legal obligations

  • Legitimate interest (such as improving services or protecting against fraud)

5. Sharing of Information

We may share your information with:

  • Trusted service providers who assist us in operating our business (e.g., scheduling software, analytics tools)

  • Law enforcement or regulatory authorities, if required by law

  • Our internal staff or contractors, strictly for service purposes

6. Data Security

We implement industry-standard safeguards (physical, technical, and administrative) to protect your personal information against loss, misuse, or unauthorized access. While we strive for high security, no system is 100% secure.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Meet legal obligations

  • Resolve disputes

You may request that we delete your personal data at any time (see Section 9).

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing or contact

To exercise any of these rights, email us at: admin@smartbrothersupport.online

9. Contact Us

For questions or concerns regarding this Privacy Policy or how we handle your data, please contact:

Printer Server
Email: admin@smartbrothersupport.online
Website: https:

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Please review it regularly to stay informed.

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